Support

Community​

To get general support from Ondsel team members and community, please join the Discord server.

Frequently Asked Questions​

I need to show you a problematic file on Lens. How do I share it with the Ondsel team privately?

When you create a new share link for usethe file, under "Protection" please choose PIN, then set the 6-digits code and send both the share link URL and the PIN either to one of our team members (typically @prokoudine, but also @sliptonic, @pieterhijma, @paddlestroke) on Discord privately or to support@ondsel.com.

Is there a tutorial for using the integrated assembly workbench?

An introduction to concepts and general workflow is available in our blog. You can also watch a recent extended tutorial by MangoJelly.

I want to design models for 3D printing. Is there a getting started tutorial for Ondsel ES?

Most FreeCAD tutorials out there largely apply. For example, you can refer to this quick tutorial by FreeCAD Academy.

Is the toponaming issue fixed yet?

Most of the work on porting toponaming fixes from RealThunder's fork has already been done. However, the port is largely untested, we can't ship it until (vastly) more testing has been carried out.

Can I run Ondsel Lens on my own server?

We do not have an on-premise offering yet. It's availability largely depends on market's demand, we are tracking this.